TERMS & CONDITIONS
The term ‘Pranna Oils’ or ‘us’ or ‘we’ refers to the owner of the website whose business address is 14346 SE Vista Heights St, Happy Valley, OR 97086. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of USA.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
No responsibility will be taken by us should you provide us with an incorrect shipping address for an order.
Your customer data will only be used by Pranna Oils, and will not be shared with any third parties unless prior consent is sought. Your personal data is secure.
Shipping, Refunds, Returns & Cancellation Policy
If you wish to cancel an order, please email email@example.com stating your order number, and you will be refunded in full, providing the order hasn’t been shipped. If the order has been shipped, it can be returned, unused for a full refund. For unwanted items, the period for returns is 28 days.
We make every effort to get your order out the door as quickly as possible. In most cases, orders received Monday through Thursday, orders will be shipped within 24 hours of receipt. Orders received after 9am Friday may not ship until the following Monday.
We use USPS Priority Mail service. Priority Mail generally has only a 2-3 day transit time to the majority of domestic addresses. Shipping is a flat rate $9.95 per order, no matter what the order size.
When your order is shipped, you will receive a shipping confirmation email with your delivery confirmation number. While the delivery confirmation number can sometimes be used as a tracking number, the Postal Service is often inconsistent with the transfer locations at which the package may be scanned. It is typically ‘scanned-in’ when first received by the Postal Service. To check on the status of a delivery confirmation number, you may visit www.usps.com and select ‘track and confirm’.
If an item is faulty or damaged, we will replace the item. Please email photo(s) and/or video(s) that show the problem to firstname.lastname@example.org. If the damage is not possible to show on a photo or video, or you do not have access to email such files, please return the item instead. If you prefer a refund, please return the item.
Returns, together with a note of explanation with order number should be sent to
Pranna Oils, 14346 SE Vista Heights St, Happy Valley, OR 97086